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Frequently Asked Questions

General

There is untimed parking out on the street in front of the cinema on Piper Street (Except in front of Panthers) There is also a car park behind the cinema, the entrance is around on George Street.

The cinema OPENS 10-15 minutes BEFORE the start of the first session and closes 5-10 minutes AFTER the last session ends.  The times will vary from week to week.

Movie schedules are determined on Mondays for films opening on Thursday of the same week. Schedules are posted on the Metro Cinemas website by Tuesday evening. Or you can sign up for our weekly newsletter.

All our Cinemas have wheelchair access, though Cinemas 1 and 2 are the best cinemas for optimum seating. Cinemas 3, 4 and 5 have wheelchair seating in the front row only. Hovering your cursor over a session time on our website will tell you which cinema that session is screening in. Movies can screen in any of our cinemas so it is advisable to check with a staff member prior to your session.

A group booking discount is available (on 2D movies only) on more than 20 tickets purchased in a single transaction. Large groups need to arrive early if sitting together is important. For hiring an entire auditorium for your event/fundraiser etc, please call Metro on 6331 8000.

Digital projectors use the latest, most advanced technology to project fantastic quality, high definition images on to large screens. As well as being of superior image quality to traditional 35mm film prints, it also means no more scratched, damaged or jumping images and a greater dynamic range with surround sound. Digital projectors also allow the screening of modern 3D films. Metro is currently equipped with 2 cinemas in this format with more cinemas coming soon.

The length of time any film will play at Metro Cinemas is based on the amount of business the film generates, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. Use our website to get information on what films will be playing up to five days in advance.

Unfortunately it is not possible for us to play every film released. You can expect to see a mix of mainstream and selected quality art-house movies all year round and we do focus on kids and family titles over the school holiday periods.

The different Film Classifications refer to the content of a movie and to what audience the movie is suited to. Please see our {linkStart:Ratings}Ratings Information Page{linkEnd:Ratings} for detailed information from the Classification Board.

Yes you can advertise on our screens, you can advertise from one screen to up to five screens; we can show motion ads or slide ads. Contact us on 6331 8000.

For information about website advertising please contact us using our {linkStart:Contact-Us}Contact Form.{linkEnd:Contact-Us}

Simply bring in your resume in and hand it to one of our friendly staff! Please note your general weekly availability with your resume.

Please use our {linkStart:Contact-Us}Contact Form{linkEnd:Contact-Us} if you have any further questions.

Tickets

This service is not currently available.

Once session times are listed on our website, tickets can be purchased from the candy bar in prior to the film's opening. We recommend for the most popular films, during the weekends and holidays that you plan to arrive 15-20 minutes prior to the advertised start time or drop in during the day and purchase early.

Your ticket will ensure you a seat however we do not allocate seating. Popular films will generate longer lines for tickets and gaining entry into the cinema. We advise to get a preferred seat we suggest you arrive early for your movie.

Metro Movie Money is available from our Candy Bar and is valid for 12 months from date of purchase. The Metro Movie Money is accepted for 3D movies however there is a surcharge of $2.50 for this. Metro Movie Money is available in Adult, Concession, Senior and Child; we also have Mini Metro Combo vouchers.

We do not accept any other vouchers from competitors.

Yes we accept all credit cards and EFTPOS cards. We do not accept Diners or American Express.

Tuesday is CHEAP DAY at Metro Cinemas - the best movies at the best price all day! Please see our {linkStart:Ticket-Information}Ticket Information{linkEnd:Ticket-Information} page for more details.

Membership

You can remove yourself from the Metro Cinemas mailing list and database at the {linkStart:Remove} Account Removal{linkEnd:Remove} page.

To change your information simply {linkStart:Login}login{linkEnd:Login} to your account. After you successfully login your information is presented to you.

If you have forgotten your password you can request a new password be sent to your registered email address by completing the {linkStart:Reset-Password}Reset Password{linkEnd:Login} form. After you successfully complete the form your new password will be emailed to your registered email address.

 

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